Shipping Policy – thecorteiz.com

Thank you for shopping at thecorteiz.com. We want your order to arrive smoothly and on time. Below, you’ll find the key information about order processing, delivery times, tracking, cancellations, and possible delays.

Delivery Timeframe

Our standard delivery time is 8–15 working days from the date your order is placed. This timeframe includes order processing, packing, dispatch, and delivery. Delivery times can vary depending on your location and other factors, but we always aim to get your order to you within the estimated timeframe. If you need your order for a specific date, please consider the delivery timeframe before placing your order.

Order Processing Time

After your order is placed and your payment is confirmed, we begin preparing it for dispatch. Orders are usually processed within 2–3 business days. During busy periods, holidays, or promotional events, processing may take a little longer. Once your order has been dispatched, you will receive a confirmation email with your tracking information.

Order Tracking

You can track your order once it has been dispatched. A tracking number will be sent to the email address provided with your order. Use this number to check the latest available shipping updates and follow your parcel’s progress. If you have received your dispatch email but your tracking information has not updated yet, please allow some time for the courier’s system to register the shipment.

Possible Shipping Delays

We do our best to meet the estimated 8–15 working day delivery timeframe. However, some delays may occur because of circumstances outside our control.

These can include:

  • Customs processing
  • Severe weather
  • Courier delays
  • Public holidays
  • High order volumes
  • Unexpected transportation issues

If a significant delay affects your order, we will do our best to provide an update by email.

Please remember that the estimated delivery time is not always a guaranteed delivery date.

Order Cancellation

You can request to cancel your order within 24 hours of placing it. After 24 hours, your order may have entered the processing stage and cannot be cancelled.

If you want to cancel an order, contact our customer support as soon as possible and include your order number so we can review your request quickly.

Shipping Address

Please check your shipping address carefully before completing your order. An incorrect or incomplete address can cause delivery problems or delays.

If you notice an error after placing your order, contact us as soon as possible. We will let you know whether the address can still be updated before dispatch.

What If My Order Is Delayed?

If your order has not arrived within the estimated delivery timeframe, first check the tracking information provided in your dispatch email.

If the tracking information does not provide a clear update or you need further assistance, contact our support team with your order number. We will help you check the available information about your shipment.

Customer Support

Need help with your order or delivery?

Our customer support team can assist with questions about shipping, tracking, delays, and cancellations.

Email: support@thecorteiz.com

When contacting us about an existing order, please include your order number and the email address used during checkout. This helps us find your order and respond more efficiently.

Before You Place Your Order

Before completing your purchase, we recommend checking:

  • Your product and size selection
  • Your shipping address
  • Your contact email
  • The estimated delivery timeframe
  • Our cancellation and other applicable policies

Taking a moment to check these details can help avoid unnecessary delays or order issues.

Important Shipping Information

Delivery times can vary depending on the destination, courier, customs, and order volume. The 8–15 working day timeframe is an estimated standard delivery period and may be affected by circumstances outside our control.

For the latest information about your order, always refer to your order confirmation, dispatch email, and tracking details.

Thank you for choosing thecorteiz.com. We appreciate your order and aim to make your shopping experience as clear and straightforward as possible.

For more information, read our Return and Refund policy